Communication Workshop

Effective communication is the foundation of successful team collaboration. This workshop covers communication frameworks, email etiquette, and group dynamics.

Framework for Effective Communication

When a problem arises in your team, use the F-FEEA-C framework to address it constructively:

Step	Focus	Example
1. Facts	State what happened objectively	"I noticed that you've been asking me many technical questions..."
2. Feelings	This is subjective but valid	"I feel like I'm not able to complete my own work while helping..."
3. Expectations	What are your unmet needs?	"I need you to try solving problems independently first..."
4. Actions	What concrete actions will help?	"Could you try researching for 15 minutes before asking?"
5. Collaboration	Focus on solutions together	"What would help you most? What do you suggest?"

Group Behaviors

Constructive Behaviors

Behavior	Description
Cooperating	Listens to others' views and adapts for group success
Clarifying	Summarizes and focuses discussion
Inspiring	Encourages participation and progress
Harmonizing	Builds cohesion, uses humor to ease tension
Risk Taking	Willing to risk loss/embarrassment for group success
Process Checking	Monitors agenda, timing, methods, and process

Destructive Behaviors

Behavior	Description
Dominating	Monopolizes time, imposes views/control
Rushing	Pushes group ahead before tasks are complete
Withdrawing	Avoids discussion and decision-making
Discounting	Dismisses or insults others' ideas
Digressing	Rambles, pulls group off-task
Blocking	Obstructs or rejects all suggestions

Self-Reflection

Ask yourself: - What 2-3 constructive behaviors do I exhibit? - What 2-3 destructive behaviors might I exhibit? - How can I leverage my constructive behaviors and mitigate my destructive ones?

Email Communication

See Email Etiquette for the detailed communication standards used in this course.